How to Personalize your Customer Onboarding to Reduce Churn

A talk by Nicole Wojno Smith
Chief Marketing Officer, UserIQ

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About this talk

Did you know one of the top two reasons for churn is “failure to successfully onboard the customer?” Onboarding customers to your product or web-app is more than simply getting them started. In this session, I’ll share 3 of my best tips and tricks for personalizing the customer onboarding experience to ensure your customers are finding the value they expect in a way that fits their needs.

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Nicole Wojno Smith

Chief Marketing Officer that's passionate about combining a love of marketing, sales, and customer success to drive ROI for organizations through demand generation and customer growth strategies.

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