Retention strategies for a rapidly-changing business landscape

A talk by Connie Yuan
Product Manager, Heap

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About this talk

As COVID forced companies to lower their expectations for new business, product-led companies in all industries have had to direct extra energy into retaining existing customers. Join Heap PM Connie Yuan as she walks through some retention strategies that are particularly appropriate to periods of rapid change, and share stories of Heap customers who have effectively navigated this new landscape.

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Connie Yuan

From defining the product strategy to building the roadmap, Connie is passionate about using data to drive every product decision.

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