Scaling Customer Success in a Product-Led World

A lesson by Darren Chait
Co-founder, Hugo

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About this lesson

"The high-touch/low-touch/tech-touch customer success model is antiquated. In 2020, there are many strategies that allow product-led companies to offer the same CS experience that was previously reserved for the highest value enterprise accounts.

As a self-serve, product-led B2B product, the Hugo team have implemented a handful of strategies that allow us to activate, retain and grow our customers without a single customer success manager in the house.

We'll share our playbook for scaling customer success through the lens of product-led growth."

Darren Chait

Darren is Hugo's Australian-born, San Francisco-based co-founder and Head of Growth. He and the Hugo team are on a mission to connect the way you meet, to the way you work.

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